Windows Hello does not recognize Face or Fingerprint.Windows Hello isn’t available on this device.After the LEDs stop flashing, you can now select Use face recognition > Set up again.This flashing indicates that the system is not ready to restart. After you cancel the Setup process, these LEDs continue to flash for a few seconds. Wait for the camera indicator LEDs to turn off.īear in mind, that on most PCs, indicator LEDs flash while the camera and the infrared illumination system is active.Select the “x” character in the upper right corner of the page or press Alt + F4 (if the “x” is not visible).To escape from the blank black or white screen and restart the Windows Hello face recognition setup process, follow these steps: If you are unable to cancel & restart Windows Hello Facial Recognition setup in Windows 11/10, you can follow instructions outlined below to resolve the issue. Windows Hello feature offers several ways one can ditch their passwords in favor of a more secure and personal method of authentication. Windows Hello Facial Recognition setup not working With Windows Hello, one can use a PIN, facial recognition, or fingerprint to sign into their Windows devices. Instead of the photo preview window, you see a blank (all black or all white) page. Windows returns you to the Set up Windows Hello page, and you select Use face recognition > Set up again.
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